I’ve entered my credit card information and I get a message that says I have entered my credit card information in an incorrect format. What does that mean and what should I do about it?

Please clear all fields and then re-enter your payment information on the payment page. Make sure that you have entered your credit card information in the correct format. Your name must be exactly as it appears on the credit card, the numbers must be entered with no spaces in between, and the expiry date must be entered in the correct format (January/2019 entered as 0119).

If you are still having problems submitting your online application, please e-mail graduate.technical@ubc.ca and include your full name and the program(s) you are applying to.